Refund and Returns Policy
By checking out and completing a successful purchase, you agree to the following terms:
⸻
📌 General Policy
•All sales are final.
•Refunds are not permitted under any circumstance.
•It is your responsibility to order the correct size.
•Custom and discounted items are final sale and cannot be exchanged or altered.
⸻
📏 Sizing Help
•If you’re unsure of your size, we strongly recommend contacting us before placing your order.
•You may schedule a virtual appointment with our team to assist with measurements.
⸻
🔄 Exchange Policy
•No returns. Exchange only.
•Exchanges are only allowed for the same item in a different size.
•Items must be:
•Unworn
•Unwashed
•Unaltered
•With all original tags attached
•In original condition
•Only one exchange is allowed per item.
•Exchanges are not allowed on custom orders or discounted items.
•Customers are responsible for all return shipping costs.
⸻
⏳ Exchange Window
•Eligible items must be shipped back for exchange within 7 business days of receiving your order.
•Items received after this window may not be accepted.
⸻
✂️ Custom Orders & Alterations
•All custom items are final sale and non-exchangeable.
•We offer alteration services on custom pieces for a small fee if:
•You notify us within 7 business days of receiving your item.
•The item is in original condition and not worn or damaged.
⸻
💸 Discounted Items
•All sale/discounted items are final sale.
•No exchanges or alterations are offered on discounted items.
⸻
For any questions or to schedule a virtual sizing appointment, please contact us at:
📧 : info@dootfashion.com
📱 Instagram DM: @dootfashion_collections